Refund policy

Our 14-day return policy means you have 14 days from receiving an item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@naileri.com. Returns must be sent to: Keido Group, Viale Riviera Berica 618L, 36100 Vicenza, Italy. 

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the parcel. Items sent back without first requesting a return will not be accepted.

For any question about returns, contact us any time at support@naileri.com. 

Damage and problems
Please inspect your order on arrival and contact us straight away if the item is defective or damaged, or if you received the wrong item, so we can look into it and put it right.

Exceptions / items that cannot be returned
Certain items cannot be returned: made-to-order products (for example special orders or personalised items) and personal care products (for example beauty products). 

Unfortunately we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get what you want is to return the item you have, and once the return is accepted, buy the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if goods are shipped within the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, the item must be in the same condition you received it: unworn, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. If it is approved, you will be refunded automatically to your original payment method within 10 working days. Your bank or card issuer may take some time to process the refund and make it visible.
If more than 15 working days have passed since your return was approved, contact us at support@naileri.com.